free uk delivery
free returns
2 year guarantee

Shipping & Returns

Free Click & Collect from our store

Free Click & Collect from our store in Letchworth Garden City – The order is usually ready to collect within 30 minutes. The store is open Monday to Saturday 9.30am – 5.30pm

Delivery 

Orders placed before 2pm Monday to Friday will be dispatched on the same day. Orders placed over the weekend will be sent on the following Monday.

UK Mainland Delivery

FREE DELIVERY TO MAINLAND U.K. on orders £30 and over in value by Royal Mail on a 2-3 day delivery service.

£2.99 charge for all orders below £30 in value

£4.99 charge for Next Day Delivery (order deadline 2pm, Monday - Thursday only)

For convenience we are able to offer a Weekday AM, Next day Saturday delivery service via DPD for a cost £7.99. This services excludes Scottish Highlands and Islands, Channel Islands, Isle Of Man, Northern Ireland, Scilly Isles

Delivery Service

Order Value

Delivery Cost

2-3 Working Days

Less than £30

£2.99

2-3 Working Days

£30 or Over

Free

Next Day (Monday – Thursday Only)

Any Value

£4.99

Weekday AM or Next Day Saturday

Any Value

£7.99

 

Amending an Order

Once we have received your order our warehouse staff will pick, pack and dispatch as quickly as possible.

We will aim to do this the same day for all orders MON-FRI (excl Bank Holidays). It is advisable that any amendments or changes you wish to make to your order are communicated to our Customer Service team at sales@cooksboutique.com as soon as possible.

Returns

UK Mainland customers who are not delighted with their purchases (wrong size or colour, not what was expected or just change of mind) may return their products within 28 days and request a no-quibble refund. Any purchases that have been used or are not in a resalable condition, or are not returned including original packaging will not be refunded.

Upon receipt of the purchases we will give you a full refund of the amount paid or an exchange credit as required. Please allow up to 7 working days from us receiving the item for the refund to appear into your account.

The costs of returning unwanted purchases to us shall be borne by you.

Please return unwanted purchases to the address below including a note of your order number and the reasons for return

Cooks Boutique Returns
22 Leys Ave
Letchworth
Hertfordshire
SG6 3EW

Broken or wrong item received:

If you receive a broken item, or have been sent the wrong item, please email us at sales@cooksboutique.com with photos of the item and we will get back to you.

 

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