FAQs

How long will my order take to arrive?

Once your order has been placed and we have received payment your order should be delivered within 7 working days. When your order is delivered it will require a signature. International orders may have a longer lead time.

How much does Room Packs charge for delivery?

For orders that are over £45.00 we offer free delivery however if your order is less than £45.00 delivery starts at £3.95 per order .

Do you deliver outside the UK?

We do deliver outside the UK – Please have a look at our Delivery page for details

What do I do if there is an item that is missing or damaged?

Once you receive your order and find an item missing or damaged please contact us within 14 days of delivery and we shall arrange for a replacement to be sent to you.

Can I return my order?

If you would like to return your items please contact us within 14 working days of delivery, quoting your reference number. You may then return the goods to us providing the products have not been used and are in its original packaging. Upon receipt of the goods we shall refund you or exchange the goods. The costs of returning goods to us shall be borne by you.

Is VAT included in the price shown?

For all of our products on this website VAT at the current rate is included in the price.

How do I know my personal information is safe?

We treat your personal information with the highest standards of security and confidentiality. We never sell or give any personal information we have about you to any other company. You can rest assured that your credit/debit card and personal information are safe with us. For more details see our Privacy Policy page.